Operation of ACT and Geoportal during the COVID-19 crisis
Following the governmental measures taken within the framework of preventing the propagation of COVID-19, it is necessary to bring certain precisions concerning the functioning of the administration.
To cope with the imperatives linked to the crisis, certain departments of the administration had to adapt their operating methods. Thus, the public counters are no longer accessible, meetings postponed and home office encouraged to the maximum.
Despite these restrictions, administrative officials are careful to fully perform their missions and services.
Therefore, the use of the Geoportal which is available 24 hours a day is widely recommended for obtaining information or making requests.
For users of the Geoportal, the following measures should be considered:
- geoportail.lu is permanently accessible,
- consulting map.geoportail.lu , downloading or even using the web services and catalog services is always possible,
- The APIs and in particular apiv3.geoportail.lu also remain available
Finally, geoportail.lu support remains at your disposal via the following email address: firstname.lastname@example.org
However, the infrastructure on which all the services are offered is highly dependent on the use of the regional telephone and internet network, fixed and mobile. Given the loads currently weighing on these networks, access to map.geoportail.lu and its tools may therefore be slowed down or even disrupted during certain periods of the day.
You can check the availability of our services viahttp://status.geoportail.lu
If the situation were to change in the coming days regarding the access to https://geoportail.lu, we will keep you informed via social networks https://twitter.com/geoportail_lu,https://www.facebook.com/geoportail.lu/ and https://status.geoportail.lu
We thank you for your understanding.